Employment Services

A UCP of Southern Arizona employment services program. WorkAbility is an individualized and supportive employment program dedicated to teaching and preparing people with disabilities for competitive, integrated and sustainable work opportunities in the Tucson area. We also help with resume building, job searching, interview strategies, assist with job placement, and more.

Starting Line for Employment Classes

The Starting Line for Employment Classes are 20 weeks long. We have three levels of the curriculum. The classes will complete internships and/or class projects that explore what work looks like and how to do tasks on a job site.  We work with local businesses to provide this experience. There is also an entrepreneurship piece to the curriculum where students can practice selling a product, marketing and making products to sell, and doing research. Below are some of the topics we cover in these programs. For more info contact Brande Kitzberger or Vanessa Zuber at (520) 795-3108:

  • Interest and Skill Assessments
  • Self-Advocacy and Determination
  • Safety on the job, Transportation, and Communication at work
  • Positive Attitude, Enthusiasm, Positive Work Behaviors, and
  • Teamwork
  • Appearance, Professionalism, and Self-Care
  • Applications, Resumes, Interview Strategies, and Networking
  • Independent Living, Sustainability, and Budgeting
  • Disability Benefits 101
  • Job Exploration and Placements…many more! 

Job Development / Coaching

Rehabilitation Instructional Services (RIS) is a VR service that provides instruction in the following areas:

  • Self Advocacy
  • Money Management
  • Employability Skills
  • Cooking and Nutrition
  • Transportation – How to utilize
  • Basic Computer Classes

Job Development is pre-employment supports such as resume building, learning job searching techniques, filling out applications, interview strategies, mock interviews, etc. The goal is to assist people with disabilities in preparing for, obtaining and maintaining competitive employment in integrated work environments consistent with the client’s selected vocational goal, abilities, capabilities, interests, and informed choice. These services can be both VR and DDD services.

Job Coaching is support provided to both the employee and the employer. This may include task analysis, on or off-site training, advocating, conflict resolution, and transition supports that will assist the individual in sustaining the job. The purpose of this service is to support a client while employed in a competitive job making at least minimum wage. The client will receive support on-site with a job coach and may also receive additional skill training away from the job site. The goal of this service is to assist the client in gaining the skills and training necessary so the client retains the job after supports end. This service can be both VR and DDD services.

Supported Education is the supports needed by a student in college. It would include assistance with enrollment in school, the FAFSA, registering for classes, signing up with the Access & Disability Resources (ADR), and monitoring of the student’s progress in classes. For more information contact Julie Williams (520) 795-3108 or

For more info on all these services contact

Become a Workability Member

Ready to start your employment journey?
Click the GET STARTED button below.
Get Started

We value our Donors!

We use donations and grants to fund our technology needs such as computers, software for our computer lab, and products and equipment for our WorkAbility Cafe.
Donations made to WorkAbility/UCPSA qualify for the Arizona Tax Credit.
Donors can receive a tax credit up to $200 for individuals and $400 for couples. The credit is automatic; no special form is needed.
Become a Partner

Become a Partner

What does it mean to be a Workability Partner?

  • Access to our Benefits to Hiring and Disability Awareness Training for your management team
  • Have a resource in WorkAbility to answer questions and provide direction for Job Seekers with diverse abilities
  • Access to a talent pool of individuals with diverse abilities and perspectives
  • Advertisement on the WorkAbility website and social media pages
  • Potential to be an internship site for students whom need a “hands on” experience and exposure to what work looks like and how to do tasks that will support your business
  • Potential for an individual(s) to be employed by you
  • Receive supports and resources from our job coaching and development team 

Employer Resources

Work Opportunity Tax Credit

WOTC is a Federal tax credit available to employers who hire and retain veterans and individuals from other target groups with significant barriers to employment. Employers claim about $1 billion in tax credits each year under the WOTC program. There is no limit on the number of individuals an employer can hire to qualify to claim the tax credit, and there are a few simple steps to follow to apply for WOTC.

More information from the Department of Labor for employers. Read more


The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on workplace accommodations and disability employment issues. Working toward practical solutions that benefit both employer and employee, JAN helps people with disabilities enhance their employability, and shows employers how to capitalize on the value and talent that people with disabilities add to the workplace. 

Read more

Think Beyond the Label

Think Beyond the Label is a public-private network that works to increase employment for qualified job seekers with disabilities.

One out of five Americans has a disability, but employers still struggle with finding candidates.

TBTL showcases companies’ investments in diversifying their workforce – and the success stories that come with that.

The message is simple: labels get in the way, disabilities rarely do.

Arizona Association for People Who Support Employment First

Arizona has an APSE chapter, they are working with multiple employment and state agencies to bring awareness, resources, and training to Arizona employers, individuals and job developers. WorkAbility is proud to be a chapter member. Click on the link below for more information.


If anyone is interested in becoming a member of this chapter click here.

Partnership on Employment & Accessible Technology (PEAT)

Our mission is to foster collaborations that make emerging technologies accessible. To support workplaces in using inclusive technologies that engage the skills of employees with disabilities. To build a future that works. For more info, click here

Employer Assistance Resource Network (EARN)

The Employer Assistance and Resource Network on Disability Inclusion (EARN) is a free resource that helps employers tap the benefits of disability diversity by educating public- and private-sector organizations on ways to build inclusive workplace cultures. EARN offers information and resources to empower individuals and organizations to become leaders in the employment and advancement of people with disabilities. For more info, click here


What are some benefits of hiring a person with disabilities?
  • Businesses typically gain more revenue when they employ people with disabilities.
  • Expand knowledge of accessibility and accommodations.
  • The culture of the business becomes more diverse and aware.
  • A company receives a person who is excited and desires to work.
  • The business gains new perspectives on how they may manage or run their business practices.
  • Builds partnerships in the community.
  • Tax credit ranging from $2,400 up to $9,600.
  • When working with WorkAbility, they will receive support from job coaches and adapting tasks and training.
How does hiring a person with disabilities have a direct impact on a business's bottom line? 
  • When a customer visits a business and sees the diversity of its employees, this creates more business.
  • People with disabilities are dependable and reliable and this means more consistency and less turnover.
  • The business becomes more aware and possesses a perspective other businesses may not have due to not hiring people with disabilities.
  • There are untapped skills and knowledge when businesses hire a person with a disability. These skills may enhance quality and diversity in the workplace.
What are some misconceptions about hiring people with disabilities? 
  • Hiring a person with disabilities is expensive. FALSE. It is not expensive and is very easy to implement.
  • Disabled people are incapable of working or are a safety risk. FALSE. Studies have shown people with disabilities are capable and are more aware of safety than non-disabled people.
  • People with disabilities rely on benefits to live. FALSE. Relying on benefits keeps disabled people living in poverty. 
  • People with disabilities are difficult to train or work with. FALSE. With proper support from a job coach, employers would have a team of support to assist with any onboarding, training, and tasks of the job.
Simple Information on employer tax credit
  • Through UCP of Southern Arizona, you can help a Tucson child or adult living with a disability. UCPSA is a qualifying charity which allows you to support our programs by taking the Arizona dollar-for-dollar state credit when you make a donation.
  • The Work Opportunity Tax Credit (WOTC) is a federal tax credit available to employers who invest in American job seekers who have consistently faced barriers to employment. People with disabilities fit into this category. We encourage employers to utilize this credit when they hire a person with a disability.
  • Employers must apply for and receive a certification verifying the new hire is a member of a targeted group before they can claim the tax credit. 
  • After the required certification is secured, taxable employers claim the WOTC as a general business credit against their income taxes, and tax-exempt employers claim the WOTC against their payroll taxes.
  • UCP of Southern Arizona is a 501(c)(3) non-profit organization. Donations made to UCP of Southern Arizona qualify for the Arizona Charitable Tax Credit. Donors can receive a maximum state tax credit of $400 to $800 depending on their tax filing status and total donations made to qualifying organizations.
  • WOTC is authorized until December 31, 2025 - Here is a reference guide for employers:

Putting your coaching skills to work

Have An Interest In Joining Our Team As a Job Coach or an Employment Specialist?

Our goals

  • Advocate and support all individuals with a disability to obtain integrated, meaningful, and sustainable employment
  • Provide Customized Employment
  • Provide on the job supports to members and employers
  • Provide opportunities for people with disabilities to experience professional relationships within an employment setting
  • Provide exposure, preparedness, and training for employment in a classroom and/or community environment
  • Educate and provide outreach to businesses on the benefits of employing people with disabilities
  • Develop and maintain relationships with current and potential employers
  • Partner with community organizations and high schools to provide transition services

What do we expect from our employees?

Follow our philosophy

We take a holistic approach to supporting a person on their employment and/or journey to independence. “Life without Limits for All!” We follow Employment First Principles and customized employment practices. We also encourage self-determination in each other and in our members.

We value customer service and truly focus on providing quality services to our members and employers we provide services and conduct business with. 

We do not enable or HAND OUT jobs. Jobs are earned if a person wants to work!

Support person centered practices

We incorporate Person Centered Practices in all of our sessions and classroom settings. 

We believe people deserve the opportunity to possess a sense of ownership of their lives, feel supported in being a “Real” person – a human being with needs, wants, and desires. 

Participating, leading , and having choices on what their life may look like, is what every adult experiences.  This is key to leading an empowered, inclusive, and successful life!

Practice self determination

We expect all of our employees to practice self – determination for themselves and encourage this in the members and students WorkAbility supports. 

Self-Determination is the foundation to being able to work, live independently, have relationships, and navigate general adulthood activities. 

Build partnerships

We expect all of our employees to participate in building partnerships and breaking down barriers to employment for people with disabilities. 

Our staff are capable in  discussing benefits in hiring people with a disability and modelling best practices. 

These are additional keys to successful employment. 

The support happens for both members and employers!

Exhibit professionalism

We expect our coaches to follow the mission, policies and procedures, work ethic, Employment First principles, and overall philosophy of the WorkAbility program and UCP of Southern AZ. 

We expect coaches to have a positive attitude, be professional, and be willing to learn and support alongside the person they are supporting.


Contact Us!

Get in touch and we’ll get back to you as soon as we can. We look forward to hearing from you!



Located just north of the Craycroft and 5th Street intersection, on the northwest corner.

UCP of Southern Arizona
630 N. Craycroft Road
Tucson, AZ 85711-1450

Phone: 520.795.3108
Toll Free: 888.433.3629
On Call: 520.548.4969
Workability: 520.344.8250
FAX: 520.795.3196
Workability E-mail:

Green Valley

We have a regional office serving the cities south of Tucson (Sahuarita to Nogales).

UCP of Southern Arizona
1131 S. La Cañada Drive, Suite 105
Green Valley, AZ 85614

Office: 520.347.6950
On Call: 
FAX: 520.347.6917


We also provide services in Yuma!

UCP of Southern Arizona
333 W. 8th Street
Yuma, AZ 85364

Office: 928.259.7700
On Call: 
FAX: 928.259.7697

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